Department Overview

Screen Shot 2019-06-18 at 10.27.04 AMThe Big Lake Police Department is comprised of 16 total staff including 14 full time sworn officers, and two full-time civilian records staff.  All of our sworn officers are expected to report to duty with the expectation they will serve providing front line police services.  The Big Lake Police Department is very active, averaging over 15,000 calls for service per year.  The members assigned to Field Services, are truly the backbone of our department and the faces many of our community members will see.  The Big Lake Police Department is comprised of 2 Service Areas:

Support Services 

Support Services is comprised of the Chief of Police - Emergency Manger, Deputy Police Chief, Office Manager, and Administrative Assistant.  The Chief of Police oversees all operations within the department including human resources, budget and finance, policy development, emergency management, capitol projects, and much more.  The Deputy Chief of Police is responsible for all aspects of Support Services, and Field Services.  Our Office Manager is responsible for all of the behind the scenes work which keep our department moving including; transcription, records management, customer service, data dissemination, crime free housing program, and so much more.  

Field Services 

Field Services is overseen by Deputy Police Chief Matt Hayen.  Within Field Services, Sergeant Sam Olson supervises the day shift, Sergeant Tom Kucala the night shift. Deputy Police Chief Matt Hayen directly supervises our two Investigators.  Our Field Services members provide all front line police services to our residents and visitors including; response to calls for service, traffic enforcement, community policing activities, department programs, criminal investigations, youth and family services, predatory offender supervision, the list is endless. The members of Field Services provide 24/7 coverage to the City of Big Lake, providing quality coverage and response to our nearly 17,000 calls for service yearly. Field Services is comprised of; 

  • Sergeants (2)
  • General Investigator
  • Uniformed Investigator
  • Police Officers (8) 



  1. Hayen Eagle

    Matt Hayen

    Acting Chief of Police
    Phone: 763-251-2994